Help - Policies and Procedures - Borrowing Help

• What is 'My Downloads'?
• How many titles can I have in my My Downloads at the same time?
• How long will a title in my My Downloads remain there?
• How many titles can I have checked out at the same time?
• When I check out a title, for how many days do I get to keep it?
• Once the lending period is over, what happens to the title I checked out?
• Can I return my items early?
• Can I renew the items I have checked out?
• What happens when I place an item on hold?
• How many items can I place on hold at the same time?
• Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before my hold expires?
• How do I cancel a hold?

What is 'My Downloads'?

When you come across an available title that you may want to check out, you can click 'add to My Downloads' to place the title in your personal Downloads. Placing a title in your Downloads is like placing it on temporary reserve; as long as the title is in your Downloads, it will remain available for you to check out. Please note that the system will automatically remove a title from your Downloads 45 minutes after you have placed it there, making the title available to other customers at your library.

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How many titles can I have in my My Downloads at the same time?

While you can have up to 15 titles checked out at any given time, our system allows you to put up to 17 titles in your My Downloads at once. This policy enables you to treat your My Downloads as a place to collect a subset of titles to consider before making your final checkout decision. If you have decided against checking out a particular title, you can click the 'remove' link to pull it from your My Downloads. Please note that the system will automatically remove a title from your My Downloads 45 minutes after you have placed it there, making it available to other customers at your library.

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How long will a title in my My Downloads remain there?

Once you add a title to your My Downloads, it will remain there for 45 minutes. Once 45 minutes have elapsed, the title will be automatically returned to the collection, making it available to other customers at your library.

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How many titles can I have checked out at the same time?

You can have up to 15 titles checked out at any given time.

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When I check out a title, for how many days do I get to keep it?

Lending period differs by format…

The lending period for OverDrive Audio Books is typically 21 days.

The lending period for OverDrive Music is typically 21 days.

The lending period for OverDrive Video is typically 7 days.

Please note, however, that the lending period can differ from title to title. The lending period for each item is clearly displayed with other details about the title.

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Once the lending period is over, what happens to the title I checked out?

You do not need to return a borrowed item. Once the lending period has elapsed, the title is automatically 'returned' to the library. Although the file(s) will remain on your machine, the file(s) will no longer be accessible. Please review the instructions below for deleting your titles after they have expired.

To delete an expired OverDrive Media Console™ file...

1. Open OverDrive Media Console.
2. Locate the item you wish to delete in the 'Media Library'. Single-click the title to select it, then click the 'Delete' button.

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Can I return my items early?

Due to publisher licensing agreements, OverDrive Media titles cannot be returned early. They will automatically be returned at the end of the lending period.

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Can I renew the items I have checked out?

The items you have checked out cannot be renewed, but you can check them out again if they are available when your checkout expires.

If you want to check out an OverDrive Media Console title again...

After checking out your OverDrive Media Console title a second time, download a new version of the title from this website.

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What happens when I place an item on hold?

The title you have placed on hold will be reserved for you to check out once it becomes available. When the title is available for you, you will receive an email with instructions on checking the book out. The item will be held for you for 3 days (starting when you are emailed notice that the title is available).

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How many items can I place on hold at the same time?

You can place up to 15 titles on hold at a given time.

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Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before my hold expires?

Once the title you have placed on hold becomes available for check out, you will receive an email indicating the title is available. If 3 days elapse from the time you are emailed this notice, and you have yet to check out the title, the title is returned to the library collection, making it available to other customers at your library.

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How do I cancel a hold?

To cancel a hold, please take the following steps:

1. From any page, choose the 'My Digital Account' button.
2. Log in to your account.
3. Click the 'My Requests' link.
   The list of titles that you have currently placed on hold is displayed.
4. Click the 'Remove' link next to the title in which you are no longer interested.
   This action cancels your hold.

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